Client Background

Ayurveda Store is a New Zealand-based online retailer specialising in high-quality Ayurvedic products, including herbal remedies, skincare, and wellness supplements. With increasing demand for holistic health solutions, the business needed to enhance its digital operations and improve the customer experience. However, managing daily tasks—like handling customer enquiries, processing orders, and tracking inventory—was becoming overwhelming.

Challenge

Despite a strong product range and loyal customer base, Ayurveda Store struggled with:

• A high volume of customer enquiries, leading to slow response times.

• Manual inventory management, which caused occasional stock shortages and delays.

• Inefficient order processing, making it hard to scale while maintaining a seamless customer experience.

These operational bottlenecks made growth difficult and impacted customer satisfaction.

Solution

Ayurveda Store partnered with Catalyst AI to integrate intelligent automation into its e-commerce operations. The following strategies were implemented:

1. AI-Powered Customer Service Chatbot

• Introduced a 24/7 AI chatbot to instantly handle routine customer enquiries, reducing wait times and improving engagement.

• Automated responses for common questions regarding products, shipping, and order tracking, freeing up human support for more complex queries.

2. Smart Inventory Management System

• Implemented an AI-driven inventory system to monitor stock levels in real time.

• Automated restocking alerts and seamless integration with the e-commerce platform to prevent stock shortages and delays.

3. Order Processing & Workflow Automation

• Streamlined order processing by automating order confirmations, updates, and tracking notifications.

• Reduced manual effort required for processing returns and customer support tickets, making operations more efficient.

Results

• 50% reduction in customer support response times, leading to improved customer satisfaction.

• 30% decrease in stock shortages and order delays, ensuring smoother fulfilment and happier customers.

• Enhanced operational efficiency, giving the team more time to focus on growth rather than admin tasks.

• Increased customer retention, as better service and communication fostered trust and repeat purchases.

Testimonial

"Catalyst AI has completely transformed the way we run Ayurveda Store. Managing customer enquiries, stock levels, and orders used to be time-consuming and stressful, but now everything runs smoothly in the background. Our customers get faster responses, orders are processed seamlessly, and we’re no longer dealing with stock shortages. The impact on our business has been huge!"
— Anirudh Gomber, Founder of Ayurveda Store

Conclusion

By integrating AI-driven automation, Ayurveda Store eliminated its biggest operational challenges and positioned itself for sustainable growth. With smoother processes, improved efficiency, and better customer experiences, the business is now well-equipped to scale in the competitive wellness industry.